Customer Service
Have you ever called a company and gotten a representative that you could not hear or understand?
I think that in order to work a phone job you should have a LOUD and CLEAR voice. I have gotten to the point that I do everything over the internet so I do not have to deal with talking to people. I got a deep fryer for Christmas and something on it is broken so I call Rival the company that manufactures it and you can hardly hear the people, I know that it is not my hearing. Then the girl comes on the line, she is quiet and timid. Although I can hear her breathing in the phone as she is looking up my part I have to basically squish the phone inside my ear to hear her speak.
Then to beat everything, they do not have my part and I need to call back in 2 weeks to see if they have it, so I get to go through it all over again!
I think that in order to work a phone job you should have a LOUD and CLEAR voice. I have gotten to the point that I do everything over the internet so I do not have to deal with talking to people. I got a deep fryer for Christmas and something on it is broken so I call Rival the company that manufactures it and you can hardly hear the people, I know that it is not my hearing. Then the girl comes on the line, she is quiet and timid. Although I can hear her breathing in the phone as she is looking up my part I have to basically squish the phone inside my ear to hear her speak.
Then to beat everything, they do not have my part and I need to call back in 2 weeks to see if they have it, so I get to go through it all over again!
8 Comments:
Your lucky you didn't get a voice recognition software that said Please say the pasrt number slowly.
I totally agree with you. I was an AWESOME customer service phone rep. And it really bugs me when I get someone who is obviously unsure of them self, or says ummm, or just does not use professional words.
Did I send you our pics? I can't remember...
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