31 January 2007

Customer Service

Have you ever called a company and gotten a representative that you could not hear or understand?

I think that in order to work a phone job you should have a LOUD and CLEAR voice. I have gotten to the point that I do everything over the internet so I do not have to deal with talking to people. I got a deep fryer for Christmas and something on it is broken so I call Rival the company that manufactures it and you can hardly hear the people, I know that it is not my hearing. Then the girl comes on the line, she is quiet and timid. Although I can hear her breathing in the phone as she is looking up my part I have to basically squish the phone inside my ear to hear her speak.

Then to beat everything, they do not have my part and I need to call back in 2 weeks to see if they have it, so I get to go through it all over again!

8 Comments:

Blogger Dr.John said...

Your lucky you didn't get a voice recognition software that said Please say the pasrt number slowly.

1/31/2007 9:37 PM  
Anonymous Anonymous said...

I totally agree with you. I was an AWESOME customer service phone rep. And it really bugs me when I get someone who is obviously unsure of them self, or says ummm, or just does not use professional words.

Did I send you our pics? I can't remember...

2/01/2007 2:22 PM  
Blogger L said...

Hi Kristi, just dropping by to see how you are doing.

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